Lactation Health
Website Policies
This document contains the website policies that govern your use of the Lactation Health, LLC website
and related sites operated by the LH family of businesses (the “LH Clinical Group”). It includes:
- Website Terms of Use
- A reference to the HIPAA Notice of Privacy Practices (a separate document)
- Notice of Nondiscrimination and Language Assistance
If you have questions about any of these policies, contact us at the information listed at the end of this
document.
Website Terms of Use
Effective Date: 4/23/2026
These Terms of Use (“Terms”) govern your access to and use of the Lactation Health, LLC website and
any related sites operated by Lactation Health, LLC or its affiliated entities Lactation Consultations, LLC,
Birth Bungalow, LLC, and The Letdown Collective, LLC (each, an “LH Affiliated Entity,” and together, the
“LH Clinical Group,” “we,” “our,” or “us”). By using the website, you agree to these Terms. If you do not
agree, please do not use the website.
1. Purpose of the Website
The LH website provides information about the lactation services offered through the LH Clinical Group,
including general information about breastfeeding, lactation support, and how to engage a provider for
clinical services. The website is informational only. Actual clinical services are provided by individual
certified lactation professionals who participate in the LH Clinical Group and render services under their
own professional judgment.
2. Not Medical Advice
Information on this website is for general educational and informational purposes and is not medical
advice. It is not a substitute for professional evaluation, diagnosis, or treatment by a qualified healthcare
provider. Do not disregard professional medical advice or delay seeking it because of anything you have
read on this website. If you believe you or your child are experiencing a medical emergency, call 911 or
seek immediate in-person medical care.
3. Acceptable Use
You agree to use the website only for lawful, personal purposes. You will not:
- Attempt to gain unauthorized access to the website, other users’ accounts, or systems connected to the website
- Upload or transmit viruses, malicious code, or any material designed to interfere with the website’s operation
- Scrape, harvest, or otherwise extract data from the website by automated means
- Impersonate any person, misrepresent your identity, or submit false information
- Use the website to transmit unlawful, harassing, defamatory, or infringing content
4. Intellectual Property
All content on the website — including text, images, logos, graphics, and design — is owned by Lactation
Health, LLC or its affiliated entities, or is used with permission, and is protected by copyright and other
intellectual property laws. You may view and use website content for your personal, non-commercial
purposes. You may not copy, reproduce, distribute, publish, or create derivative works from any website
content without our prior written permission.
5. Information You Submit
If you submit information to us through the website (for example, by filling out a contact form or
requesting to be contacted about services), we will use that information to respond to your inquiry or
provide the requested service. You are responsible for the accuracy of information you submit. Please
do not submit sensitive health information or protected health information through general website
contact forms; use the intake form or other secure method provided to you when you engage with a
provider.
6. Third-Party Links and Services
The website may contain links to third-party websites or integrate with third-party services (such as
scheduling, payment processing, or video platforms). We do not control and are not responsible for the
content, privacy practices, or availability of those third-party services. Your use of any third-party service
is governed by that party’s own terms and privacy practices.
7. No Warranties
The website is provided on an “as is” and “as available” basis. To the maximum extent permitted by law,
we disclaim all warranties, express or implied, including any warranties of merchantability, fitness for a
particular purpose, and non-infringement. We do not warrant that the website will be uninterrupted,
error-free, secure, or free of viruses or other harmful components.
8. Limitation of Liability
To the maximum extent permitted by law, the LH Clinical Group, its affiliates, and its owners, officers,
employees, and contractors will not be liable for any indirect, incidental, special, consequential, or
punitive damages, or for lost profits, revenue, or data, arising out of or related to your use of the
website. Our total cumulative liability for any claim related to the website will not exceed one hundred
dollars ($100.00). Nothing in this Section limits liability that cannot be limited under applicable law.
9. Changes to the Website and These Terms
We may modify, suspend, or discontinue any part of the website at any time without notice. We may
also update these Terms from time to time; updates take effect when posted. Your continued use of the
website after an update constitutes your acceptance of the updated Terms. We will update the effective
date at the top of these Terms when changes are made.
10. Governing Law and Venue
These Terms are governed by the laws of the State of South Carolina, without regard to its conflict-of-
law principles. Any dispute arising out of or related to your use of the website or these Terms shall be
brought exclusively in a state or federal court of competent jurisdiction located in Richland County,
South Carolina, and you consent to the jurisdiction of those courts. This governing law and venue
provision does not apply to disputes governed by a separate written agreement between you and any
LH Affiliated Entity (such as a patient intake form or a provider participation agreement), which have
their own dispute resolution terms.
11. Contact
Questions about these Terms can be directed to the contact information at the end of this document.
HIPAA Notice of Privacy Practices
Effective Date: See separate document
The LH Clinical Group maintains a Notice of Privacy Practices describing how medical information about
you and your baby may be used and disclosed and your rights regarding that information. The Notice of
Privacy Practices is a separate document that is posted on our website and is available in paper form on
request.
The Notice of Privacy Practices applies jointly to all LH Affiliated Entities, which operate as an organized
health care arrangement under HIPAA.
Notice of Privacy Practices: lactation-health.com/npp
Notice of Nondiscrimination and Language Assistance
Effective Date: 4/23/2025
Lactation Health, LLC and the LH Clinical Group comply with applicable federal civil rights laws and do
not discriminate on the basis of race, color, national origin, age, disability, sex (including sex stereotypes,
sex characteristics, sexual orientation, gender identity, and pregnancy or related conditions), religion, or
any other basis protected by federal or state law. We do not exclude people or treat them differently
because of any of these protected characteristics.
Language Assitance
Language assistance services are available to you free of charge. If your primary language is not English,
or if you need assistance communicating with us in another language, please contact us at the
information below and we will work to provide appropriate language assistance services.
If you have a disability and need an auxiliary aid, service, or other reasonable accommodation to
communicate with us or access our services, please contact us and we will work to provide appropriate
accommodations.
How to File a Civil Rights Complaint
If you believe that we have failed to provide these services or discriminated in any way on the basis of
any characteristic protected by law, you can file a complaint with us using the contact information at the
end of this document. You may file a complaint in person, by mail, or by email. If you need help filing a
complaint, we can help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office
for Civil Rights, electronically through the Office for Civil Rights Complaint Portal
(ocrportal.hhs.gov/ocr/portal/lobby.jsf), or by mail or phone at:
Address: U.S. Department of Health and Human Services, 200 Independence
Avenue SW, Room 509F, HHH Building, Washington, D.C. 20201
Phone: 1-800-368-1019; 800-537-7697 (TDD)
Website: www.hhs.gov/ocr/office/file/index.html
Contact Information
To ask questions about these policies, exercise any rights described in them, or file a complaint, contact:
Organization: Lactation Health, LLC
Attention: Nicole Peluso, President
Address: 1 Broad Street, Suite 16F, Stamford, CT 06920
Phone: 203-614-9030
Email: nicole@lactation-health.com